Taking payment without permision

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Dear sir
iwas sent a email saying that a payment for my years subscription has been taken
i did not approve that payment and would like it reinbursed straight away .Iam a pensioner
and cannot afford payments like that If my wish is not met then i will take the matter further which i hope is not nessersery
Hi John,
We will help you to clarify the charge.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us