Isn't it a shame that a customer had to resort to this route of posting comments just to get such simple support? Perhaps for quality assurance you would be willing to note that: a higher percentage of customers would not do this nor would they persist to get resolution for the literal stress that I experienced in each call or chat request, more would just get their money back returning product and publish social media comments on their thoughts. Unfortunately or fortunately for you depending on your point of view I have a personal commitment to excellence in customer service and I won't accept less. Too many people wanting jobs in today's market. Your company will need to strongly review some approaches to customer service. Also important to note with online chats for service if a person is doing so from their cell phone and tells tge representative in advance recognition that a longer response time might not mean they're not there anymore ending chat without follow-up can be seen as not providing service.
Bravo for yourself though because this last interaction may have be an adequate resolution.
Omg is it just me? Why is this the worst company I've ever seen on support.
Had purchased the product at Best Buy worst choice ever $79.99+taxes for year and 30+days in still no full support and not functioning adding right my unlimited devices
Hello Tabitha,
Sorry for the inconvenience caused.
As per our record we can see that you have purchased the subscription for AVG Protection multi-device (1 year subscription) and it expires on 31st May 2017.
Do you mean that the program is saying that the trial is going to expire?
If yes could you please confirm whether it is for the Protection or is it for the performance?
Tabitha,
We apologize for the inconvenience caused and certainly understand your frustration. We request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Avinash
Two things are overlooked before response:
1) my frustration and difficulties with product instsllations were not strictly mobile related from day 1 of 32).
2) in the same way i had to post comment here to get successful support (already received prior to your response from my initial post) i felt i only appropriate to thank/applaud the individuals whom acted on my first comments there by getting successful support MOBILE or Otherwise. My posts were not strictly complaints without a thanks for the help obtained only via this means.
I was merely trying to document for your company where a possible unprofitable area of business lies - poor customer service phone or otherwise.
NO FURTHER response required.
I mean exactly what I've reported on 2 tech calls alone this morning, more than 7 calls and chats in all since purchase of product june2nd 1 totalled over 60 mins on cell phone with the rudest rep I've ever conversed with.
My android is 1 of my devices of 3 in total to be on the account. My android is downgraded because a free trial is over but it's not on free trial it's synced with my laptop which is on my account. Your system prompts me to register but then doesnt permit a registration because I'm already registered
Hello Tabitha,
We regret for the inconvenience caused. It seems that your case has been escalated to our mobile team and they will reply back to you as soon as possible. Also please try to follow the instructions on the article http://avgread.me/1cvnYhp to activate your AVG Protection using the AVG My Account credentials.
Thank you.
Isn't it a shame that a customer had to resort to this route of posting comments just to get such simple support? Perhaps for quality assurance you would be willing to note that: a higher percentage of customers would not do this nor would they persist to get resolution for the literal stress that I experienced in each call or chat request, more would just get their money back returning product and publish social media comments on their thoughts. Unfortunately or fortunately for you depending on your point of view I have a personal commitment to excellence in customer service and I won't accept less. Too many people wanting jobs in today's market. Your company will need to strongly review some approaches to customer service. Also important to note with online chats for service if a person is doing so from their cell phone and tells tge representative in advance recognition that a longer response time might not mean they're not there anymore ending chat without follow-up can be seen as not providing service.
Bravo for yourself though because this last interaction may have be an adequate resolution.