Hi Randolph,
We apologize, we are here to help. Let's work on this together. Could you tell us more details about what you are experiencing?
Thank you!
Which ones.??? Retrieve of licence on email acccount or ACG licence register to???..
Not wife and mind email account??? "Your AVG Sales Number has already been registered in our database" but
"You don't have any subscriptions.
(Note: If you have a subscription that should be listed here but isn't, please click here.)"
pruchase at staples with interac … Call Penny at Staples, Brockville, Ontario… Ph: 613-498-2616
third time… stop deleting
Trying a different browser, now trying Microsoft Edge instead of Firefox and live chat is still not loading, it's been 15 minutes and the loading circle is still going round.
Hello Teresa,
We apologize for the inconvenience caused.
Rightnow, we are experiencing some technical difficulties. We kindly request you to please contact us after few minutes using the link https://support.avg.com/support_win?l=en_US and select your product. Choose technical support and fill in the details to chat with us.
Your patience is much appreciated.
Please feel free to get back to us for further assistance.
Thank you.
Thank you for attaching the screenshot, Teresa.
Now I can understand your situation.
Your device is still updating and got hanged for the protection component.
We request you to log out as admin and then click on the same place where you had the email address and select "leave this Zen network". Again click on the same place and log into your Zen as admin.
Your device issue should get fixed.
On your husband device the protection component shows that it is going to expire today.
So please try following the same procedure on this PC and check whether the PRO version gets installed.
If not please completely reinstall all the AVG program from his PC and install the AVG protection again.
Do let us know the status of this.
Hello Teresa,
We sincerely apologize for the inconvenience caused.
We haven't received any complaints regarding our technical support, we do get the chats back to back.
We will take your case and look into our technical support website right away.
Have you tried adding devices to your Zen network by following the instructions mentioned in this link: http://avgread.me/1GY4vRT ?
Make sure you try these steps from the PC that has the Zen program logged in as a admin.
Please feel free to contact us should you need any assistance.
We have two computers one is covered by AVG and the laptop is not, my question is to ad the laptop do you get a discount. I am having trouble with videos not showing on facebook. It says problem is with the drivers. What do you do to fix the problem. Thanks
Thanks for your help, worked eventually via major panic when it installed AVG Zen and then failed, but did a restore and it worked without having to do anything else, started up husband's laptop today it installed AVG Zen automatically and is now working OK.
how long do you have to wait for avg live chat to load
Thanks for your help, worked eventually via major panic when it installed AVG Zen and then failed, but did a restore and it worked without having to do anything else, started up husband's laptop today it installed AVG Zen automatically and is now working OK.
Hi Randolph,
We apologize, we are here to help. Let's work on this together. Could you tell us more details about what you are experiencing?
Thank you!
Teresa, could you please use a different web browser to contact our chat support?
Yes I did use the my account login details on my husbands laptop it shows this as being admin, and the status did not change.
Teresa,
Yes, you can select AVG Internet Security from the product listed.
Please feel free to get back to us for further assistance.
Thank you.
This is why I want anti-virus… security… installed. Both tabs are not mirrored. Not _____?
thank you for missing posting that are repeats up to date and time…
I don't know any other login details to use!
Trying a different browser, now trying Microsoft Edge instead of Firefox and live chat is still not loading, it's been 15 minutes and the loading circle is still going round.
Hi Randolph,
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the Error message that you're getting when you try to access the Technical Support at https://support.avg.com/support_contact_form?l=&retUrl=support_sales
Thank you!
We have two computers one is covered by AVG and the laptop is not, my question is to ad the laptop do you get a discount. I am having trouble with videos not showing on facebook. It says problem is with the drivers. What do you do to fix the problem. Thanks
Hello Iane,
Have you purchased AVG license or AVG for Unlimited devices? Can you please let me know what AVG program you have bought to assist further with the installation.
In case, you have bought AVG for unlimited devices, you no need to pay any extra. You can just install AVG directly on your other device using your AVG Myaccount credentials.