Technical support says my software can't run because of AVG

Hello Tony,

We will work together to sort this out.

This may happen if AVG detects a particular file of this software as unsafe.

Please add this application to AVG exception http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields list and check if everything works fine.

I have AVG installed as antivirus in my computer, technical support says one of my bookkeeping software is not working because of avg. I don't think so!
But when I switched off avg for a moment the other software launched normally.
Does anyone know why is it happening?

Hello Tony,

We will work together to sort this out.

This may happen if AVG detects a particular file of this software as unsafe.

Please add this application to AVG exception http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields list and check if everything works fine.