Since 10/5/2019, I have been waiting for a response from your top technical expertise, since the 1st one could not solve the problem. I think it will be a good idea to refund my subscriptions, since they do not work. Check Ref# 0936770
Hello Georges,
Your case 09385426 is being investigated by our senior team and it would take time for them to respond.
We expect your extended patience and understanding on this matter.
Thank you.