It's not working fine. It still crashed after adding an exception. Not as frequently as it used to, but still crashing. Why can't Windows or AVG tell me explicitly why the software is crashing?
Phil, Have a look @ this AVG article (http://avgclick.me/AddException).
AVG Guru
Attached screenshot (apologies for multi-display)
Tekla stopped working again:
Opened view dialogue box - selected Display - selected Construction Lines tick box in Display dialogue box - warning box that Tekla has stopped working, close programme.
Recently re-activated AVG software on new pc. Tekla Structures software has been running fine, but now crashes repeatedly since re-activating AVG Internet Security & PC Tune UP. If AVG is deactivated, Tekla runs ok. So obviously, is there an exception option that can be utilized so that I can continue to try and work and earn a living? Thanks.
Hello Phil,
Thank you for confirming that you have added the whole folder to AVG's exception list.
In this case, we request you to get connected to our additional support in fixing this issue.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Phil,
Pleased to see that your application is working fine after adding the exception. Please visit this webpage http://www.avg.com/false-detection to submit a sample to us so that we can analyze and fix the issue in further updates. Thank you.
It's not working fine. It still crashed after adding an exception. Not as frequently as it used to, but still crashing. Why can't Windows or AVG tell me explicitly why the software is crashing?
Phil, we can understand that the Tekla program is stopped working again.
Do you have the email instructions that we sent before to get connected to our remote support?
If yes, please get connected to them again so that they can escalate the case to level two technical team.
Phil,
Did you add the .exe file alone to the exceptions list or the whole folder as described in the article? Please add the whole folder as sometimes any file in the setup can cause the issue. Thank you.
Set the exception to the software folder - still crashing.
Phil, Have a look @ this AVG article (http://avgclick.me/AddException).
AVG Guru