Hello David,
We're happy to help. Let us check this for you.
Could you share the screenshot of the threat secure message with the 'See Details' to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
I also have the same problem I have tried chrome and firefox browsers
I am now being told its "The script is malicious. It´s not a false positive." How is this?
Thank you for sharing the screenshot, David.
Please clarify whether you're getting this threat pop-up only in a specific Edge browser or in all browsers.
If possible, please check if you're able to access the IP address of your router configuration using a different browser without any threat pop-up from AVG.
Please ensure the AVG AntiVirus and Virus definitions are up to date latest version.
Updating Virus definitions and AVG AntiVirus application version
.
Hi
I have submitted a false positive as advised previously. How long will this take to look into this as I did this a day ago Australia Time.
Thanks
David, as I previously informed you in the email, your false-positive form is being analyzed by our threat detection team. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update. Also, you will be notified via email.
AVG Blaiming Telstra and Telstra have no idea.
I also have the same problem I have tried chrome and firefox browsers
Hi I have the latest Antivirus and virus definitions. I have used internet explorer and get this message. "This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately.
Hello David,
We're happy to help. Let us check this for you.
Could you share the screenshot of the threat secure message with the 'See Details' to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
As you can see from above Rodney Sammut is having teh same problem and others whats going on AVG ?
I am now being told its "The script is malicious. It´s not a false positive." How is this?
I have had an update from AVG and it appears to be working now? will check in the morning too.
This is an issue with AVG , get it sorted.
Then I get teh same image as above from AVG.
Yes I did and the replace is ,Hello David,
Thank you for your reply. The script is malicious. It´s not a false positive.
Have a good day.
Miro
—
Miroslav Rotrekl
AVG Customer Care
What does this mean?
Well as I was originally advise to make an exception to this Telstra modem I di over a week ago at AVG's advice, Now I have probably had all my log in details stolen. Also if you look at this link to teh Telstra forum you will see its happening to everyone who have only AVG as the virus guard and not others, this is just one of many.
Telstra support - Telstra
Let us clarify this for you, David.
Sometimes, the AVG engine might incorrectly detect legitimate websites as maliciuos due to the lack of virus definitions.
Once the false positive request is submitted, a group of analysts will review the file/site & whitelist them, if it is found to be safe.
Please clarify whether you've submitted a false positive request by visiting this page.
Hi
I have submitted a false positive as advised previously. How long will this take to look into this as I did this a day ago Australia Time.
Thanks