Temporarily disable

Hello Betty,

I understand the inconvenience.
Please double click on your "AVG" desktop icon and provide the screenshot of AVG window that gets opened up.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hello Betty,

I understand the inconvenience.
Please double click on your "AVG" desktop icon and provide the screenshot of AVG window that gets opened up.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I need to temp. disable in order to save files from Xcel starter 2010. Until recently I could so this easily. Now I cannot get from Menu to options. There just is not the list that used to appear. This is a major inconvenience and see from Google that I'm not alone. The only instructions are to go to menu and options which as I said above I can no longer do. The choice is not offered. Anyone found an answer?

Thanks for email. I'll have a go tomorrow but I only want to disable temporarily and will need to do soon and off so will need to be sure I can repeat without having to come back to you each time. I'm really too old for this. Just hope it keeps the grey cells active. Betty.

Many thanks for trying again. I had already tried the R click next to clock option before contacting you in the first place. ( I do try to help myself! ). All I get then and before clicking Menu is
Computer   Web Email   Hacker Attacks  Piracy  Payment.  If I click Menu at the top, what comes up is as I've reported above.

I have not intentionally chnged my AVG installation.

I live in hope.Regards Betty.

Thank you for the information, Betty.
You will have a green toggle button in the AVG system try window to turn on and off the AVG protection.
You have got that right and appreciate your efforts in this matter.
Feel free to contact us if you need further assistance.
Have a nice day!!!

I was looking for Option! Waht comes up is this  Internet Security
 
        OPEN
 
Scan Computer
 
Protection is ON      O
If I click on the green button it changes to redand I  THEN get th option to disable.  Another click and it goes back to Protected without having to re boot as it said I would. There at last! thanks for help
Regards, Betty.

I have tried to understand these instructions but they are beyond me and I wouldn't mind betting many of your other elderly customers. I just do not have the skills to jump through all these hoops. On the menu all that comes up is:

Settings Quarantine File ShredderSupport Help About  Can you help further, please?.

This has only happened because of your recent updates Can I revert to a previous settings.

Hello Betty,
You might have installed AVG 2017 version on your computer. I'm really sorry we do not have option to install the previous settings. However, to disable AVG Internet Security temporarily, please Right-click the AVG icon in the system tray next to the clock, Click Temporarily disable AVG protection, Choose how long you want the protection to be disabled and whether to disable the Firewall as well, and then click OK.
Best regards,
Alok.

Betty, you can find the AVG Internet Security disable option when you right click on the AVG icon in the system tray. Since you're unable find this option so I request you to follow the email instruction any time to connect with us remotely. We will check with your installed AVG program and we will help you to disable it in no time.
Best regards,
Alok.