Hello Don,
I apologize for the inconvenience.
Have you reinstalled the product? If not please repair AVG Internet security http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check the status.
Yes, thank you for providing the screenshots Don,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
I have AVG free anti virus and there is a notification that my computer isn't protected. when I click the "fix it" button nothing changes. I tried to re-install...
I apologize for the inconvenience.
Have you reinstalled the product? If not please repair AVG Internet security http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check the status.
DON, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru