The AVG Firewall is down with the latest update

AVG Protection
3

Hello Olive,
We are aware of this issue and apologize for the inconvenience caused.
Firstly, we would like to analyze the logs and identify the root cause.
Hence, we have sent an email instruction on how to collect and send us the logs.
Once you provide it, we will mention the work around on how to fix the issue.
Awaiting your reply!

1

Hi,
I see on this topic that there is not any reply from anybody of AVG support for this question…

The AVG Firewall is down with the latest update.

I tried to reinstall, two times, same punishment : the firewall is down, and after an analyse to detect virus : I can see the last analyse was from 9 days ago …   ???

Is there an attack on AVG ?

Is my computer save from virus attacks or else at this moment and in this situation ?

Why is it not possible to have clear response for this important point ?

I saw I am no alone in this case.

Regards.
Olivier.

2

Hello Olive,
We are aware of this issue and apologize for the inconvenience caused.
Firstly, we would like to analyze the logs and identify the root cause.
Hence, we have sent an email instruction on how to collect and send us the logs.
Once you provide it, we will mention the work around on how to fix the issue.
Awaiting your reply!