The AVG firewall on my windows 8.1 machine is blocking my TomTom satnav from connecting, any suggestions?

Hi Zbyneck,

I checked what you asked and after this  uninstalled the USB controler, put the satnav in the PC again, installed the driver again and still not works.

Thanks for your help.

Reinoud

Hi pete,
In order to analyze it please provide us with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks

Hi Reinoud,
Did you try temporarily disable AVG (http://support.avg.com/SupportArticleView?q=temporarily%20disable%20AVG&urlname=How-to-disable-AVG&retURL=search) to see if it helps?
Thanks

Hi Zbyneck,

I checked what you asked and after this  uninstalled the USB controler, put the satnav in the PC again, installed the driver again and still not works.

Thanks for your help.

Reinoud

Hi Reinoud,
Did you try temporarily disable AVG (http://support.avg.com/SupportArticleView?q=temporarily%20disable%20AVG&urlname=How-to-disable-AVG&retURL=search) to see if it helps?
Thanks
If disabling AVG doesn't help it is probably not caused by AVG.
Thanks
Hi pete,
In order to analyze it please provide us with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks