The AVG says it is scanning but I am unable to puse/stop or restart this scan and it appears to not actually be scanning and be stuck. What can I do please?

Hi fiona,
In order to analyze it please provide us with diagnostic output using this tool (http://download.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks

Fiona, Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear this in mind (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509).
AVG Guru

AVG is stuck in scanning mode. On the report it says completed but I am unable to restart/pause or stop this scan. It does not appear to be scanning but says it is. What can I do please?

Hi fiona,
In order to analyze it please provide us with diagnostic output using this tool (http://download.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks
Fiona, Re AVG Community Support expert assistance from Brno, Czech Rep.. They will attend to your posting @ their earliest convenience but please bear this in mind (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509).
AVG Guru