The box is dead when plugged into the outlet

Hi Tina,

If you need any assistance regarding AVG, please explain your query in details.
So that we will analyse and assist you accordingly.
Thanks in advance.

P.S: I guess you are referring to your router. I suggest you to contact the manufacturer to help you in this.

I came home from work and my wireless box is without green lights and unable to make a connection. I unplugged it and it won’t turn on at all. Do I need a new box? 

Hi Tina,

If you need any assistance regarding AVG, please explain your query in details.
So that we will analyse and assist you accordingly.
Thanks in advance.

P.S: I guess you are referring to your router. I suggest you to contact the manufacturer to help you in this.