The Cloud and all my downloaded files and study books wiped off by AVG fix

Hi Rhona,

We're sorry to hear that undoing the actions performed by AVG TuneUp didn't fix the issue.
To further look into this & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to get back to us.

Dinesh, thanks for replying.  I reversed some of the items as you suggested but it was not for important stuff.   I am not very clever with tech and I do not understand what each line of info is for, and afraid of making matters worse by doing some thing wrong.  I was not too worried about losing all my files and downloaded study books as I had backed everything to the cloud.  Now I see that the cloud has also been wiped off.  The program said "Do not be afraid of putting things to sleep as you can wake them up whenever you want to" - so how am I supposed to do that please?

Hi Rhona,

We're sorry to hear that undoing the actions performed by AVG TuneUp didn't fix the issue.
To further look into this & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to get back to us.