The confirmation mail

Hello Sandra,

We apologize for the inconvenience.

To locate the subscription, please mention the email address registered with AVG.

Thank you.

It's been a while since I paid, but I still haven't received a confirmation email and I don't have access to my product, I would like to know what the problem is and how to solve it, thanks in advance.
(Email address removed)
Hello Sandra,

We apologize for the inconvenience.

To locate the subscription, please mention the email address registered with AVG.

Thank you.