The page for unsubscribe will not let me unsubscribe

The "unsubscribe" page will not take an answer

Hello Herman,

May I know which AVG product you are trying to unsubscribe? I don't see an active subscription on your account from the email address which you used to contact us.

Hello Herman,

May I know which AVG product you are trying to unsubscribe? I don't see an active subscription on your account from the email address which you used to contact us.