The program wants to recharge me for the program again

General discussion
3

Hello Charles, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. Could you please share the screenshot of the scan result page which keep asking you to pay for subscription? So, we can check and help you further with it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

I purchased this program a few days ago and I can't get support to answer my call for help. Whenever I try to come to the end of a scan it wants to charge me again the same price I had already paid upfront.
I don't know how to fix it. Please any help would be appreciated. c**********@verizon.net

2

Hello Charles, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. Could you please share the screenshot of the scan result page which keep asking you to pay for subscription? So, we can check and help you further with it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.