The scan is stiil stuck on 98%

AVG Protection
5

Hello AD,
We have escalated your case to our concern team. They will analyze and provide the resolution, your patience is much appreciated.
Thank you.

6

Hello,

is my computer was protected all those months AVG antivirus was installed (and still installed) in my computer and couldn't perform a proper scan??  
now I can't perform scan at all. when I click "antivirus free" it show me screen "your internet security trial has expired", and doesn't give me the option of scan.
I have to say that Im deeply disappointed from your service. I consider to move to Avira,

1

Hello,

some months ago I posted this problem here.
when I perform full scan it stuck on 98%
I've got some instructions here and nothing helped.
I sent a report of this problem via AVG SysInfo tool to your AVG Customer Care a month ago and it didn't help. (ID:04423358)
what should I do now?

3

Hello AD,
We are really sorry for the inconvenience caused.
We have once again escalated your case with High priority to the concerned team.
We request you to wait for the response from them.
Thank you for understanding.

2

Hello,

is my computer was protected all those months AVG antivirus was installed (and still installed) in my computer and couldn't perform a proper scan??  
now I can't perform scan at all. when I click "antivirus free" it show me screen "your internet security trial has expired", and doesn't give me the option of scan.
I have to say that Im deeply disappointed from your service. I consider to move to Avira,

4

Hello AD,
We have escalated your case to our concern team. They will analyze and provide the resolution, your patience is much appreciated.
Thank you.