Encountered the problem again with a manual scan this time. This is only FOUR WEEKS between the last time I encountered this problem. Every time this happens, I have to remove the program completely and then go through and install and set the program back up (preferences, exceptins, etc.). Here's a screenshot of where it got stuck:
Douglas,
We are sorry to hear about the inconvenience caused. We have already escalated this case to our senior level, that is being analyzed by our development team. It has P1 High priority so it will be fixed soon. Your patience is much appreciated. Thank you!
Earlier this year I had an issue where the scheduled scan was stuck at a certain percentage and even killing the tasks and restarting the program, or restarting the computer completely, wouldn't fix it. The only solution, according to what I found online, was to completely remove AVG with a removal tool and reinstall. Since then, I've experienced the same issue four separate times, which is really irksome because removing AVG and reinstalling takes a lot of time, I have to go through and reset every setting because the removal tool wipes them, set all the exceptions again, etc. This is really frustrating, I've been a user of AVG for years, but I'm considering switching if this continues. PLEASE FIX IT.
Thank you for providing the screenshot.
This AVG scan hangs at 1% is a known issue and the first troubleshooting step is to perform repair of AVG program by following the instructions as mentioned in this article: http://avgread.me/1BVxDSY and restart your computer and then check with the scan.
If you haven't followed repair of AVG please perform it and let us know the status of it.
Douglas,
We are sorry to hear about the inconvenience caused. We have already escalated this case to our senior level, that is being analyzed by our development team. It has P1 High priority so it will be fixed soon. Your patience is much appreciated. Thank you!