The time is getting longer due to the error problem. It's so hard to work

Hi 태철 김,

We're sorry for the inconvenience caused.
Upon checking, we can see that your issue is already under the review of our higher level of support. Furthermore, we've assigned the highest priority to your case.
Our higher level of support will analyze the logs collected from your computer and contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated. Thanks!

The time is getting longer due to the error problem.
It's so hard to work.
Isn't that a technical solution?
Should I get a refund?
I hope it will be resolved as soon as soon as possible.

Hi 태철 김,

We're sorry for the inconvenience caused.
Upon checking, we can see that your issue is already under the review of our higher level of support. Furthermore, we've assigned the highest priority to your case.
Our higher level of support will analyze the logs collected from your computer and contact you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated. Thanks!