The user profile service failed the logon

AVG Protection
1

Once again I received the above message, followed by "User profile cannot be loaded". Tried system recovery (worked before) but not this time. "Access to one file failed. Turn off the antivirus program temporarily. An unknown error occurred during system recovery (0x80070005). I did turn off the antivirus program, or att least I think I did, but it didn´t help. Do I have to uninstall the program?! Have Windows 7.

4

Hello Katarina,

I understand how difficult this is for you. Please follow the below steps to disable AVG temporarily on your computer and check if that fix the issue.

To disable AVG temporarily, please right click on the AVG icon present at the bottom right corner of your desktop(System Tray) and you can see a scroll bar to "Disable Protection". Please click on the same to disable AVG Protection and check if everything works fine.

2

Hello Katarina,

I understand how difficult this is for you. Please follow the below steps to disable AVG temporarily on your computer and check if that fix the issue.

To disable AVG temporarily, please right click on the AVG icon present at the bottom right corner of your desktop(System Tray) and you can see a scroll bar to "Disable Protection". Please click on the same to disable AVG Protection and check if everything works fine.

3

Hello again…
It didn't work :-( 
Seems like the protection goes active  when restarting the computer, which I have to do get access to the Advanced Boot Options from the F8 menu. There is also the alternative from the Control Panel (?) but it just says System recovery could not start - or something like that. Could it be because it is my admin logon that does'nt work? What to do? 

// Katarina

5

Hello again…
It didn't work :-( 
Seems like the protection goes active  when restarting the computer, which I have to do get access to the Advanced Boot Options from the F8 menu. There is also the alternative from the Control Panel (?) but it just says System recovery could not start - or something like that. Could it be because it is my admin logon that does'nt work? What to do? 

// Katarina