On my screen I see that the virus definitions have expired.
So I click on "Update Now"
Then the computer indicates that it is being updated but nothing happens!
Latest virus definitions are from 8 days ago license is still valid until August 19, 2020
Hi Rob,
We will check this for you. Please share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of your AVG Internet Security user interface and its version.
Open AVG Internet Security -> Menu -> About -> check its version, it should be 18.7.
Thank you for sharing us the screenshot, the AVG Internet Security program is up to date.
We suggest to use our AVG clear and remover tool by referring to this article to remove the AVG Internet Security application and its traces, then reinstall the AVG Internet Security application by following the instructions given in this article and check with the issue
If the issue still persists please let us know to proceed further.
Hi Rob,
We will check this for you. Please share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of your AVG Internet Security user interface and its version.
Open AVG Internet Security -> Menu -> About -> check its version, it should be 18.7.
I have downloaded the AVG_Clear.exe file. Then this program started. But nothing else happens. I see on my screen a logo of AVG and a green bar that goes back and forth.
Great! Rob,
I really appreciate your effort in resolving this issue. Feel free to contact us again if you need any further assistance.
Regards,
Alok.
Hi Ranjani,
I just sent you a screenshot of the version. I also attached a screenshot of the problem.
Sincerely,
Rob
Success! At first I can not get the safe mode with network settings. But still managed. Then use AVG clear and restart your computer. AVG setup used and it seems to go well … 