Hi Alexander,
We're glad to help you with the installation process.
Appreciate your efforts in sharing us the error logs. It seems that there are few network interruptions during the process.
In this regard, we'd suggest you to perform a clean installation using the offline installer by following the steps in below provided articles :
Uninstall AVG using AVG Clear
Download offline installer of AVG Internet Security
Please try the above step & let us know if it helps.
Hi,
Hello, I am trying to install AVG Internet Security but it displays this error ... "There was an error completing the installation process". Follow the LOG below ... How to solve?
2020-10-25 22:30:46.505Infoinstup[13972,13976]Command: '"C:\WINDOWS\Temp\asw.aca06134310e2929\instup.exe" /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.aca06134310e2929 /edition:16 /prod:ais /is_avg_product /guid:cf509edf-154c-4d0e-877d-37c877f8c861 /ga_clientid:5d6178ef-c553-42ef-bb24-4703e0fc0b30 /cookie:mmm_isc_999_999_a4j_m /ga_clientid:5d6178ef-c553-42ef-bb24-4703e0fc0b30 /edat_dir:C:\WINDOWS\Temp\asw.4f57d6d58a76bade'
2020-10-25 22:30:46.505Infoinstup[13972,13976]CPU: Intel(R) Core™ i7-4510U CPU @ 2.00GHz,4
2020-10-25 22:30:46.505Infoinstup[13972,13976]OS: Windows 10 (10.0.19041) x64
2020-10-25 22:30:46.505Infoinstup[13972,13976]setup: x64
2020-10-25 22:30:46.505Infoinstup[13972,13976]Memory: 52% load. Phys:3929772/8302684K free, Page:5218620/10268764K free, Virt:135287108272/137438953344K free
2020-10-25 22:30:46.505Infoinstup[13972,13976]DISKs: C:\ - 805629MB free / 912GB total
2020-10-25 22:30:46.506Infoinstup[13972,13976]DISKs: G:\ - 8900MB free / 17GB total
2020-10-25 22:30:46.506Infoinstup[13972,13976]Running module version: instup.exe - '20.8.5684.0'
2020-10-25 22:30:46.506Infoinstup[13972,13976]Running module version: Instup.dll - '20.8.5684.0'
2020-10-25 22:30:46.510Infomutex[13972,13976]The ownership of the fallback mutex has been successfully taken.
2020-10-25 22:30:46.518Infoshepsync[13972,13976]Wait interval 60
2020-10-25 22:30:46.519Infoini_access[13972,14020]watch task for C:\WINDOWS\Temp\asw.aca06134310e2929\config.ini started
2020-10-25 22:30:46.519Infoini_access[13972,14020]watch task for C:\WINDOWS\Temp\asw.aca06134310e2929\servers.def started
2020-10-25 22:30:46.520Infoini_access[13972,14020]watch task for C:\WINDOWS\Temp\asw.aca06134310e2929\config.def started
2020-10-25 22:30:46.521Infoini_access[13972,14020]watch task for C:\WINDOWS\Temp\asw.aca06134310e2929\settings.ini started
2020-10-25 22:30:46.725Infoshepsync[13972,13976]Trying server IP address '5.62.40.209'
2020-10-25 22:30:47.906Infoshepsync[13972,13976]Download of config file config.def from shepherd.avcdn.net succeeded.
2020-10-25 22:30:47.924Infoshepsync[13972,13976]Config file C:\WINDOWS\Temp\asw.aca06134310e2929\config.def successfully updated to version 1290
2020-10-25 22:30:50.958Infoshepsync[13972,13976]Postpone interval was reset
2020-10-25 22:30:50.999Infoini_access[13972,14104]watch task for C:\WINDOWS\Temp\asw.aca06134310e2929\burger_client.ini started
2020-10-25 22:30:51.098Infowizard[13972,13976]Running module version: HTMLayout.dll - '20.8.5684.0'
2020-10-25 22:30:51.106Infowizard[13972,13976]Loaded module version: C:\Windows\Temp\asw.aca06134310e2929\HTMLayout.dll - '20.8.5684.0'
2020-10-25 22:30:51.176Infowizard[13972,13976]Setup gui was successfully started.
2020-10-25 22:30:51.176Infoinstcore[13972,13976]Sfx setup update has started.
2020-10-25 22:30:51.181Noticeservers[13972,13976]Load: 'urlpgm' key used as the program repository.
2020-10-25 22:30:51.185Infoservers[13972,13976]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.aca06134310e2929\servers.def'
2020-10-25 22:30:52.459ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 1252 ms (258, ?)
2020-10-25 22:30:52.534Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'k9782198.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:30:52.558Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'm2082697.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:30:52.601Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'p7510299.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:30:52.635Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:30:52.669Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'v6288494.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:30:52.702Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'y9632462.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:30:54.036ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 1254 ms (258, ?)
2020-10-25 22:30:54.094Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'k9782198.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:30:54.133Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'm2082697.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:30:54.177Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'p7510299.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:30:54.222Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:30:54.255Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'v6288494.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:30:54.288Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'y9632462.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:30:55.616ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 1263 ms (258, ?)
2020-10-25 22:30:56.915ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 1256 ms (258, ?)
2020-10-25 22:31:08.982ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 2504 ms (258, ?)
2020-10-25 22:31:09.055Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'g3570313.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:09.099Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'j0952158.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:09.141Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'p7510299.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:09.177Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:09.210Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 't4486113.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:09.265Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'y9632462.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:14.325ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 4994 ms (258, ?)
2020-10-25 22:31:14.583Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'g3570313.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:14.635Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'j0952158.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:14.722Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'p7510299.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:14.853Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:14.895Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 't4486113.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:14.945Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'y9632462.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:17.538ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 2506 ms (258, ?)
2020-10-25 22:31:20.181ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 2506 ms (258, ?)
2020-10-25 22:31:29.132ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 3758 ms (258, ?)
2020-10-25 22:31:29.253Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'b0048640.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:29.279Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'c5210829.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:29.335Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'h1802023.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:29.368Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'j0952158.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:29.422Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:29.457Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'x5290053.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2020-10-25 22:31:34.493ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 4991 ms (258, ?)
2020-10-25 22:31:34.612Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'b0048640.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:34.649Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'c5210829.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:34.704Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'h1802023.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:34.748Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'j0952158.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:34.791Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:34.849Errordnsqueryex[13972,13976]{ctx} Unable to resolve host 'x5290053.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2020-10-25 22:31:38.666ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 3754 ms (258, ?)
2020-10-25 22:31:42.587ErrorAres[13972,13976]{ctx} Unable to resolve hosts after 3759 ms (258, ?)
2020-10-25 22:31:42.668Errordldwrap[13972,13976]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading
Hi Alexander,
We're glad to help you with the installation process.
Appreciate your efforts in sharing us the error logs. It seems that there are few network interruptions during the process.
In this regard, we'd suggest you to perform a clean installation using the offline installer by following the steps in below provided articles :
Uninstall AVG using AVG Clear
Download offline installer of AVG Internet Security
Please try the above step & let us know if it helps.