Hello Andreas,
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This morning I simply received a notification stating that "this hone has been safely locked by anti Virus application" I never bought the AVG software and I don't want it on my phone. I was simply part of a Samsung update which ran through the night. I have tried all the steps on this website. I opened an AVG account as well as a Samsung account. Nothing works! I have tried to reset the PIN, and it simply doesn't work. To make matters worse, the phone is simply unable to switch off! Any suggestions would be welcome, but as I said, I tried everything offered on this website already.
Hello Andreas,
Thank you for reaching us here.
We could see that you have successfully submitted a ticket to our Mobile team. Our team has replied to your query via an e-mail. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Your understanding is highly appreciated.