Hello Stephanie,
We regret the inconvenience caused.
Could you please send the screenshot of your threat messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
When I logged onto my work computer today AVG alerted me to two Trojan viruses. I clicked "remove all" and it said "access is denied" then AVG froze and had to close out. I opened it back up and went back into the reports and there is only one Trojan virus being shown. When I clicked "remove all" it said "Cannot be removed, other action as already been taken" but the threat still said "unresolved". So I closed it out and opened it up again and tried again. This time it said "Cannot be removed, Download of original file failed" but it still says the severity is high and that it is unresolved. Help! I need to get this off of my computer.
Hello Stephanie,
We regret the inconvenience caused.
Could you please send the screenshot of your threat messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
Stephanie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru