Threat removal failure

Viruses & Threats
5

Hello Gerald,
We are sorry to know that. To assist you better, could you please provide us the screenshot of the threat is being detected, so that we can check the same and assist you better? http://avgclick.me/getscreenshot
Thank you

1

I have the AVG Antivirus Free. The program has been detecting a threat labeled as a Win32/Heur.dropper. When attempting to remove the items that highlight, a window appears that informs me that "Removing of threat has failed"

4

Gerald, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

2

Hello Gerald,
You can see the detected threats from Virus vault. Please send us the screenshot of the AVG Virus Vault.
Thank you

3

Hello Gerald,
We are sorry to know that. To assist you better, could you please provide us the screenshot of the threat is being detected, so that we can check the same and assist you better? http://avgclick.me/getscreenshot
Thank you