Threat secured message

AVG Protection
9

Hi Wen,

We'll certainly look into this & help you.
Please share us a screenshot of the threat message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!

1

Hello,

Whenever I do a search on Google a "Threat secured" message keep coming up.  I tried scanning my computer but nothing was found.  I tried uninstalling Google chrome and installing it again but the message still come up.  What can I do to resolve this?

2

Screenshot of Message

4

Hello,

It comes up on every search I make with Google Chrome.  Sometimes it even come up when I use Edge.  I tried reset the Chrome brower and clear all cookies/cache but it still comes up.  Please advise.

8

Thank you for writing us back, Wen.
As there's no threats found in deep scan, it shows you are fully protected with AVG.
May I know if this pop up comes only in a specific browser or random in all the browsers?
You might have getting this pop up due to accessing unauthorized/ unsecured websites, please reset your browser to clear old cookies/cache and check whether the issue persists.
Awaiting your response.

5

Hello Wen, 

Thank you for writing back to us. We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

6

Hello, 

I ran a deep scan and no malware found (please see attachment).  The threat secured message still come up.  Please advise what to do next. Scan Result Message

7

Hi Wen,

We'll certainly look into this & help you.
Please share us a screenshot of the threat message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!

3

Thank you for providing us the screenshot, Wen.
Could you please run deep scan in AVG Internet Security and check if AVG detects any virus infection? if not, please do so. 
Awaiting your response.