Threat secured - now what?

Viruses & Threats
5

Hello Rob,

We apologize for the inconvenience caused. We request you to provide the screenshot of the AVG Quarantine window, so that we could analyze the issue and assist you better. Please follow the instructions from the below link to attach a screenshot. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot

Thank you.

1

AVG tells me it has locked  2 files into quarantine. The quarantine window is empty. What do I do next?

2

Rob, As stated by Karthikeyan (AVG Technologies) in user John Clark's topic quarantine settings are being analysed by the AVG developer team to fix this issue as soon as possible.
AVG Guru

3

Hello Rob,

We apologize for the inconvenience caused. We request you to provide the screenshot of the AVG Quarantine window, so that we could analyze the issue and assist you better. Please follow the instructions from the below link to attach a screenshot. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot

Thank you.

4

Just to advise I to have found this problem.
I used the "Eicar" test virus & it was "found" but was not put into the Quarentine folder, see this post
AVG Community