Threat Secured - Potential Malware

Viruses & Threats
5

Hi Alan,

We apologize for the inconvenience this has caused you.
Please share us a screenshot of the AVG threat message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!

1

Can anyone assist me in removing a message that appears every time I log on? 

it seems to suggest there is malware potentially but it could be 'false positive'…the following message may help?
2d9fd7deecb9/2023-05-03T08:21:02.152Z

Thank you

4

Thank you for writing back to us, Alan.

In this case, we request you to submit the detected file for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the file and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!

2

Hi Alan,

We apologize for the inconvenience this has caused you.
Please share us a screenshot of the AVG threat message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!

3

Thanks, here is the screenshot . Hopefully this helps. 
User-added image