I am also having this issue. It appears to be in Chrome.exe as others described. However, scanning both the Chrome.exe as well as the Google install folder, reveals nothing. The problem appears related to the checktrax.com url, whatever that may be. I've never visited such a url to my knowledge. Maybe a browser extension worm or something? Hijacker? No clue.
Couldn't grab a screenshot unfortunately, happened too fast.
Hello. I have such problem with the same trojan: AVG antivirus have found it, but reject to solve.
Hello Charles,
I'm sorry to hear about this. It seems AVG is detecting their own files as threat (this might be because of AVG corrupted files or windows files). In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persist, please share a screenshot of the AVG detection to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Hello Charles,
I'm sorry to hear about this. It seems AVG is detecting their own files as threat (this might be because of AVG corrupted files or windows files). In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persist, please share a screenshot of the AVG detection to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Dear Charles,
Just to let you know you are not alone, I am having the same problem.
Exactly the same detection alert, from exactly the same web adress, no file appearing in quarantine, although AVG then prompts me to delete Firefox.exe from the Mozilla Firefox folder.
Alan? Alok? This has only happened recently since an update in the last week. I too would beg the question, is this happening at your end?
Hello Balasubramanian,
PLEASE READ ABOVE - I have ALREADY repaired AVG and am STILL having the issue!
http://W3p.Checktrax.com/W3p.js.
But when I go to Quarantine, there is no file there. It seems that when I perform a scan from the alert, the file is deleted. But when I run a normal complete computer scan (full rootkits), no file is found.
This seems to now be a continuing problem. This has now occurred 4 times, only recently within one week.
Interestingly, when the file is deleted from the Warning Alert, I have received the following two "High Severity Threat," files deleted ...
1. In C:\windows\Temp\avg_\nsfsp000068A4.tmp
2. In C:\windows\Temp\avg_\nsfsp0000A32D.tmp
Because of the seemingly increasing frequency, what do I need to do to eliminate this recurrence?
Secondly, because of the two above noted AVG Temp files, is this an AVG problem?
https://answers.microsoft.com/en-us/windows/forum/windows_10-security/what-is-httpw3pchecktraxcomw3pjs/5491c452-f86c-4528-964f-cbdd59f37e31
Hello Anonymous,
I'm sorry to hear that you're experiencing issue with AVG Chrome.exe detection. In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persist, please contact us again.
Best regards,
Alok.
Allen, Have a look @ these 2 AVG webpages....
[1] (https://support.avg.com/partners_contact_form?l=en)
[2] (https://support.avg.com/business_contact_form?l=en_US)
Please be informed that this Community forum basically deals with 'home' version of AVG products.
AVG Guru
Dear Charles,
Just to let you know you are not alone, I am having the same problem.
Exactly the same detection alert, from exactly the same web adress, no file appearing in quarantine, although AVG then prompts me to delete Firefox.exe from the Mozilla Firefox folder.
Alan? Alok? This has only happened recently since an update in the last week. I too would beg the question, is this happening at your end?
Hello Greg,
I am sorry to know that you are facing the same issue.
It will be easy for us to confirm if you are able to provide the screenshot of the threat detection popup appeared from AVG.
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Kim,
This isn't the experience we want you to have and I apologize for the inconvenience caused. We will be able to fix the issue by escalating the case to our product management team. Please contact our support team by clicking this link
https://support.avg.com/support_tech_chat.
If you have any more questions, please don't hesitate to contact us again.
Sorry, Kim. I request you to get connected with our technical chat support: https://support.avg.com/support_tech_chat?l=en to get further assistance on this issue.
Once, you get connected, please provide this case reference: 04889267.
I am sorry for the inconvenience caused.
It is not necessary for you to register the product again for installing.
The unlimited product of AVG is installed using the AVG my account credentials.
I request you to get our additional support help for which the email instructions are sent to get connected with them.
If the email is not present in the inbox, do check in spam and junk folders once.
Thank you for sharing the screenshot. We need more diagnostic information to analyze your issue. I have sent you an email with instructions to collect the logs and upload to us. Please check your inbox and spam/junk folder as well for the email.