Threats can't be resoved

AVG Protection
1

These files were flagged as threats by several deep scans
dyld_shared_cache_arm64e
dyld_shared_cache_x86_64
dyld_shared_cache_x86_64h

And the name of the threat:
MacOs:AdAgent-EC

Spent several hours with tech support this morning and was told even though scan still shows threats the problem is resolved because he turned on the Web Shield but I still shouldn't attach a drive. The other very rarely used user on the MacBook does not show these threats. I sent a windows user an email and he got a virus alert. He's too mad at me to give more details. What should I do now?

3

Hi Molly,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
In order to further investigate this, we'd suggest you to take advantage of our additional channel, by following the steps in the email that has been sent to you.
Thank you in advance!

2

Hi Molly,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
In order to further investigate this, we'd suggest you to take advantage of our additional channel, by following the steps in the email that has been sent to you.
Thank you in advance!