Hello Richard,
Thank you for reaching AVG Support Community.
This is not the expected behaviour of the AVG TuneUp program.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into this and help you to resolve it.
Please let us know the version of the AVG TuneUp installed on the concerned PC. To check that, open the AVG TuneUp > Menu > About.
Please uninstall if any other conflicting cleaner applications or older version of AVG TuneUp is installed on your PC, then reinstall the AVG TuneUp and check the status.Also, let us know the operating system of your PC.
Thank you.
Same here. 2025 installation on Windows 11. All preview/thumbnails (photo and video) from explorer were gone.Tried many hacks (deleting cahe, history, let Windows recreate thumbnails): nothing helped
But then I uninstalled AVG-Tuneup, and the problem was gone.
I think it's incredible that after 4 years, this bug in the software is still there! No more Tuneup for me!
I run AVG's Ultimate package on my Lenovo laptop. I installed Tuneup on my wife's new Lenovo laptop and all her photo thumbnail icons changed to show either pdf or jpg, or what type of image it was. I removed Tuneup and they reverted to thumbnails again. I would like to be able to use Tuneup on her laptop like I do on mine. Any suggestions?
Hello Richard,
Thank you for reaching AVG Support Community.
This is not the expected behaviour of the AVG TuneUp program.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into this and help you to resolve it.
Please let us know the version of the AVG TuneUp installed on the concerned PC. To check that, open the AVG TuneUp > Menu > About.
Please uninstall if any other conflicting cleaner applications or older version of AVG TuneUp is installed on your PC, then reinstall the AVG TuneUp and check the status.Also, let us know the operating system of your PC.
Thank you.