Hello Dan,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of AVG Internet Security program being installed on your PC please?
Are you getting any error message while sending email when AVG Email shield is turned on?
If possible, please share us the screenshot of your issue in order to understand better and resolve it.
For taking a screenshot, please refer to this article: https://bit.ly/3wCcAux
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
I tried this before as mentioned. But i did it again with same result. When I select the Mailshield certificate to import, it gives me the alert that says: "This certificate is already installed as a certificate authority." Then I click "ok" and nothing happens. If I examine the certs under authorities, I find four for verizon under the heang "Baltimore".
Certificate Name Security Device
Verizon Public SureServer CA G14-SHA1 Software Security Device
Verizon AKAMAI SureServer CA G14-SHA2 Software Security Device
Verizon AKAMAI SureServer CA G14-SHA1 Software Security Device
Verizon Public SureServer CA G14-SHA2 Software Security Device
I do not know if I should delete these and try importing Mailshield again or what to do? Someone needs to call me and fix this mess. My free trial expires in a few more days and I plan to cancel if this is not fixed. I have spent much time on an ongoing problem AVG has had for a year. Please advise.
I decided to try one more thing. I checked the authorities certificates and found two for AVG Mailshiled listed. I deleted both because I thought one or both may be blocking the new certificate from being stored. Then I went back and tried importing the new Mailshild cert. This time it accepted it. I completed the process and then was able to load a new email off the AOL server. So for now, it is working again…at list until the next AVG update. AVG needs to figure out why your software is so unstable and fix it. It should NOT be a paying customer's job to fix your problems.
Hello Dan,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of AVG Internet Security program being installed on your PC please?
Are you getting any error message while sending email when AVG Email shield is turned on?
If possible, please share us the screenshot of your issue in order to understand better and resolve it.
For taking a screenshot, please refer to this article: https://bit.ly/3wCcAux
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Thunderbird cannot load email from aol server unless avg internet security email is turned off. I got outgoing email to work.
I tried this before as mentioned. But i did it again with same result. When I select the Mailshield certificate to import, it gives me the alert that says: "This certificate is already installed as a certificate authority." Then I click "ok" and nothing happens. If I examine the certs under authorities, I find four for verizon under the heang "Baltimore".
Certificate Name Security Device
Verizon Public SureServer CA G14-SHA1 Software Security Device
Verizon AKAMAI SureServer CA G14-SHA2 Software Security Device
Verizon AKAMAI SureServer CA G14-SHA1 Software Security Device
Verizon Public SureServer CA G14-SHA2 Software Security Device
I do not know if I should delete these and try importing Mailshield again or what to do? Someone needs to call me and fix this mess. My free trial expires in a few more days and I plan to cancel if this is not fixed. I have spent much time on an ongoing problem AVG has had for a year. Please advise.
I decided to try one more thing. I checked the authorities certificates and found two for AVG Mailshiled listed. I deleted both because I thought one or both may be blocking the new certificate from being stored. Then I went back and tried importing the new Mailshild cert. This time it accepted it. I completed the process and then was able to load a new email off the AOL server. So for now, it is working again…at list until the next AVG update. AVG needs to figure out why your software is so unstable and fix it. It should NOT be a paying customer's job to fix your problems.
1) My AVG Internet Security was created on 4/28/2022 when I installed the latest version available on that date.
2) Attachmwnt Figure 2 s a pdf of a screen print showing the error when I try to get my email messages, When I tried to permanently store the exception, it appeared to accept the action, but when I tried again
to get my messages, the same error screen appeared. If I turn off AVG web and email, I can get email messages.
3) When I first tried to send an email, I got a similar error except it pertained to the outgoing server. But in that case, when I tried to permanently store the exception, it DID accept the action because I am now able to send email with AVG web and email turned ON.,
4) I think there may already be an exception stored for incoming email and Thunderbird is not accepting the new exception I tried in 2). I do not know how to delete whatever exception already exists.
Please advise. I have had MUCH trouble with this AVG. Internet Security. I used AVG Free for years on my old HP laptop with Windows 7 and then upgraded to Windows 10. But now I have a new laptop with Windows 11 and that seems to give AVG. Internet Security FITS. It worked fine for about two weeks after your tech guys got me going. This latest problem started yesterday and I think it was just after an AVG update of some kind.
We appreciate your efforts in trying to resolve this issue, Dan.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
Thank you for providing us the info, Dan.
Upon checking the screenshot, it seems that the certificate on your email client needs to be replaced.
Please try following the steps in this article to export the Email shield certificate/import it in Thunderbird to stop receiving this warnning & let us know if it helps.