Hello John,
Thank you for contacting AVG community support.
We are sorry to know this.
We will check and help you to resolve this issue.
Please confirm the version of your windows operating system and also the AVG program.
Have you tried to disable your AVG program and then check if it helps?
Thank you and keep us updated.
I'm also having this issue for a few weeks. has there been any resolution you could share?
Often, but not always, on starting Thunderbird, my email client, I get a pop-up message that it cannot update and so to please download a fresh version – which of course is out of the question. Curiously, If I re-start Thunderbird and click on About, it says that I have the latest version. (The version I have has not changed in some time.) I can only guess that I get the pop-up only sometimes because Thunderbird does not check every time for updates.
In the Thunderbird/Mozilla support forums, I already posted this question. Someone answered by asking if I used AVG. When I said yes, he said that the problem lies with AVG. What can I do? I have tried adding thunderbird.net to exceptions in AVG.
Hello Mel,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!
Thanks. Looking forward to hearing further. AVG updates itself regularly, so I presume I have the latest version. It's 22.9.3254 (build 22.9.7554.750). Ditto Windows 10, where I don't have a computer capable of upgrading to Windows 11.
I haven't yet tried disabling AVG, largely because simply restarting Thunderbird doesn't necessarily get that message, as I described this morning. I'd have to disable it, I'd guess, for 24 hours. Whether silence can be interpreted as improvement is in fact part of the difficulty.
Hello John Haber,
Thank you for replying.
We are sorry for the trouble caused.
Could you please confirm on how long you are facing this issue?
We will certainly help you out.
Thank you and keep us updated.
I'm also having this issue for a few weeks. has there been any resolution you could share?
Hello John,
Thank you for contacting AVG community support.
We are sorry to know this.
We will check and help you to resolve this issue.
Please confirm the version of your windows operating system and also the AVG program.
Have you tried to disable your AVG program and then check if it helps?
Thank you and keep us updated.
Hello John,
We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.