I reinstalled Windows 10 on my Dell XPS 13 laptop and now I am reinstalling my programs. I installed AVG Ultimate, and then I installed Mozilla Thunderbird for email. When I open Thunderbird and try to get new messages, I get a message saying "Connection to [my mail server] was reset". I found advice online to disable AVG Email Shield; I tried that, and now Thunderbird works fine, but obviously that is not a good long-term solution. Is there a way to have Thunderbird work with Email Shield running? Thank you!
Hello Dinesh,
Thank you for the quick reply. When I tried it this morning, I did not get the error – the AVG Email Shield is on, and my Thunderbird email seems to be working fine.
I'm not sure what happened. This is the second time that I've had a problem related to AVG that then resolved itself overnight without my doing anything. I guess I should learn to be patient before contacting support, but it seems odd. Does it sometimes take a little while for AVG and other applications to get used to each other (or something)?
Thank you for your help,
Mike N
Hi Mike,
We're glad to look into this & help you.
Please share us the screenshot of the message that you receive when Email shield is active, for better clarity.
Also, let us know the version of AVG that is installed on your computer. (Open AVG - Menu - About).
Hi Mike,
We're glad to look into this & help you.
Please share us the screenshot of the message that you receive when Email shield is active, for better clarity.
Also, let us know the version of AVG that is installed on your computer. (Open AVG - Menu - About).
Thank you for updating the status, Mike.
Glad to know that you're not experiencing the issue anymore.
However, we'd request you to keep monitoring the situation & if you run into the same issue again, please get back to us immediately.
We'll check & offer you appropriate assistance.
Have a great day. Stay safe!