Philip, Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear this in mind (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509).
AVG Guru
Hi Philip,
It might be just some glitch, but to be sure please provide us with GMER result (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/).
Thanks
A month or so ago I loaded AVG Antivirus (free) to try it out. A few days ago my wife went to run a virus scan and asked me what had happened to the AVG tile in the Win 8 start menu screen.
Sure enough, I searched through the whole menu and it had gone. I signed out of her profile and on to mine. Same problem. I thought it might have moved to the far right during an update but no, definitely not.
I went to 'search apps' - typed in AVG - nothing. Typed in antivirus and virus, no AVG!
But the application was running fine. I could click on the right foot of the desktop (notification icons) to look at what was running and could still access AVG from there, but the menu screens appeared to have lost any links to it.
This morning I uninstalled AVG and then re-installed it. Everything is back to normal. I ran a full system scan and found no problems.
Any ideas! I'm concerned - particularly about the system finding nothing when I ran 'search apps'. It's like the app wasn't there - Except it was running, even after a restart.
Note: I already posted this once but got an e-mail saying I posted it in the wrong area. The e-mail directed me to this area so I'm reposting it here.
Hi Philip,
It might be just some glitch, but to be sure please provide us with GMER result (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/).
Thanks
Philip, Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear this in mind (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509).
AVG Guru