Hello AVG Community,
For the past few months I have had this problem. When the computer boots and starts to load its startup items, I am confronted with AVG popup screens that inform me of a *potential* security risk on the part of "insecure drivers that could allow hackers to access my computer". The files being isolated for this treatment are always in the form of a tmp####.tmp file or files (no directory mentioned) and the #### part is never the same across reboots.
When this happens the modal nature of the screens prevents me from using my computer, as there are typically no less than three (3) of these windows active. Once this happens, I cannot click on anything in my Windows interface and am forced to either press CTRL-ALT-DEL to force an interrupt or press the power button to force a system shutdown.
The only way I can prevent this from happening is to guess and hover my mouse where the OK button appears in the modal screen, and pre-click about 20 times to slow down the boot process to the point where the screen(s) are presented more slowly, at which point I can clear them off. Otherwise, its hard or soft reset time.
AVG gives no information as to where these tmp####.tmp files reside, nor which process owns them, so I am at a loss as to how I might troubleshoot this situation by disabling or removing the offending application. Also, the exceptions screen requires a fixed filename, whereas the filename being identified is ever-changing.
When I am able to clear the modal popup screens, I run a system scan, which comes up clean.
Does anyone know how I might go about identifying the owning process of these tmp####.tmp files so I can isolate it and move to the next stage of troubleshooting?
In the meantime, I have installed an alternative AV which does not freeze my system.
HEY AVG TEAM: It would be great if the AVG popup screen was:
1) NOT modal
2) Provided full path information to the offending driver
3) Provided the owner process name of the offending driver
Thanks!