Hello Charles,
We are sorry to know that the scan results close out automatically. This scan duration depends on the hard disk size and amount of data present in your computer. Unfortunately, we do not have an option to access those file, for this we need to run the scan again. If the issue persists, please reinstall AVG and check.
Thank you
Hey. I have run the scan for the freeing up space function of the PC Tune Up in AVG Ultimate. The scan found around 400GB of duplicate files on my 2 hard drives.
However, the scan results closed automatically and I cannot figure out how to access the list of duplicate files without scanning again - which I have done 3 separate times - each time the scan results have closed automatically before I could sit down and make decisions about deleting…
Also, it takes hours (like 12 or so) to run the duplicate file scan. Is this "normal"?
I appreciate any insight you all can give me. Thanks.
Hello Charles,
We are sorry to know that the scan results close out automatically. This scan duration depends on the hard disk size and amount of data present in your computer. Unfortunately, we do not have an option to access those file, for this we need to run the scan again. If the issue persists, please reinstall AVG and check.
Thank you