To extend the subscription

Hello Liliane,

We're sorry for the inconvenience caused.
However, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

they ask to extend the subscription but on 25/2/22 I extended it for 2 years and paid 79,99 € via KBC bank and now I have not a subscription.  What did I wrong ?

Hello Liliane,

We're sorry for the inconvenience caused.
However, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.