Today I keep getting the message "unfortunately, anti virus has stopped working". The message is app

Today I keep getting the message "unfortunately, anti virus has stopped working". The message is appearing every 10 seconds so I can't use my phone. I've tried uninstalling the app and reinstalling but the error starts again. I have a yearly subscription for AVG and would like to resolve the matter quickly please! I'm using a samsung galaxy note 3 so appreciate not the newest of phones but this app should still work correctly!

Hi David,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
They can be reached by raising a request through this link.
Note : You need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!

Hi David,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with mobile queries.
They can be reached by raising a request through this link.
Note : You need to choose 'yes' for the 1st question that is in the above link to request answer via email.
Thank you for your understanding in advance!