Отказ от подписки

получить возврат денег , возмещение за вышеуказанную подписку.
Как отменить бесплатную подписку на 60 дней?
 

Hello Dmitrii, 

You have already reached our billing team to submit the refund. Once the refund request getting processed, they will get back to you via email. Thank you.

у меня 2 одинаковые бесплатные подписки. как их убрать, так как после окончания будет оплата. мне бы отписаца от них

Hi Dmitry,

AVG Support through this community is available only in English.

On translating your description, we'll certainly help you with the refund request.

On checking, you have been renewed for AVG Internet Security (Multi-Device) for RUB 2,388.00 on Nov 27, 2019.

Let us know if you wish to have refund for the above subscription.

отменить все подписки.я их не вижу в личном кабинете.деньги сняли 21.10.2021г.сумма 2220 рублей.карта visa classic …5143.

кк получить деньги обратно .я отказался от подписки .она сработала без моего согласия.я просто перегрузил андроид и получил смс с оплатой .

я нечего не обновлял .у меня нет антивируса.это все автоматика.я просто перегрузил обнавление андроид.после пришло смс об уплате за avg

у меня 2 одинаковые бесплатные подписки. как их убрать, так как после окончания будет оплата. мне бы отписаца от них

отменить все подписки.я их не вижу в личном кабинете.деньги сняли 21.10.2021г.сумма 2220 рублей.карта visa classic …5143.

I returned to you, but you do not answer my question how can I get a refund for a subscription that I do not want

I took the trial version of AVG Internet Security and AVG Secure VPN, but I did not receive a notification about the possibility of rejection by mail, as a result, the money was debited from my card. When trying to fill out the return form using the link Contact AVG Support - AVG Phone Number, and Chat Support. I was told, "Please enter a valid email address," although this is my email address that I use to log into my AVG account … Please cancel two of my subscriptions and return the money to my card

Hi Liza,

We're sorry to know that you've decided to cancel the AVG subscription.
You'll be able to manage subscriptions via AVG My Account.
However, to locate your account associated with AVG, write back to us in your own/individual post, which will reveal your email address to us.
Thank you for your understanding in advance!

Hi Юра,

We are glad to help you.
The support for this channel is available in English. Please use a translator (for example, http://translate.google.com/) to read our reply.We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.

https://support.avg.com/support_ask
Thank you for your understanding.


For your convenience, we have provided the translation below which was done using Google Translator.
 

Привет Юра,

Мы рады Вам помочь.
Поддержка этого канала доступна на английском языке. Воспользуйтесь переводчиком (например, http://translate.google.com/), чтобы прочитать наш ответ. Мы просим вас создать отдельную публикацию в сообществе AVG, нажав на ссылку ниже, и разместите свои вопросы в собственном сообщении, чтобы мы проверим вашу учетную запись AVG и поможем вам с дополнительной поддержкой.
https://support.avg.com/support_ask
Спасибо за Ваше понимание.

Как отменить бесплатную подписку на 60 дней?

Alright, Dmitry. As requested, we've initiated the refund process & an email confirming the same has been sent to you. For further queries, feel free to reach us.
Hi Dmitry,

AVG Support through this community is available only in English.

On translating your description, we'll certainly help you with the refund request.

On checking, you have been renewed for AVG Internet Security (Multi-Device) for RUB 2,388.00 on Nov 27, 2019.

Let us know if you wish to have refund for the above subscription.
We're sorry to know that you've decided to cancel the AVG subscription.
You'll be able to manage subscriptions via AVG My Account.
However, to locate your account associated with AVG, write back to us in your own/individual post, which will reveal your email address to us.
Thank you for your understanding in advance!

Hi Dmitri, 

We've replied to your original post
Please revert to us via it to keep the conversation in a single thread.
Thank you for your understanding in advance!