Сняли деньги с карты за услуги от которых отказались

AVG VPN
2

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1

верните деньги,которые были сняты с моей карты , от услуг отказались ещё в прошлом году,На основании чего, без каких либо уведомлений происходит снятие денег и за какие услуги?

3

Hello, David.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
We acknowledge your request to cancel an upcoming automatic renewal, however, you do not have any active AVG subscriptions registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate your active AVG subscription.
Please revert it at the earliest to proceed further.