Hello Александр,
We are here to help. The support available here is in English.
We acknowledge your refund request. We couldn't locate any of your previous contacts with the e-mail address you used to contact us here. In case you received any other confirmation number from AVG for refund request, please let me know.
You have been charged 1428.00 RUB for AVG TuneUp Unlimited device subscription as auto-renewal service was enabled for its trial order. We can assure you that we have not processed any unauthorized payments from your card or account. We sent you an email notification 10 days prior to the expiry date to let you know in advance about the renewal process.
Do you still wish to receive a refund for this renewal?
Здравствуйте как мне вернуть денежные средства которые списали без моего ведома была 30 дневная бесплатная подписка на AVG TuneUp номер не доступен на возврат и как отписаться
я уже отправил два запроса
большое спасибо
буду ждать
We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
да
я хочу вернуть средства
Hello Александр,
We are here to help. The support available here is in English.
We acknowledge your refund request. We couldn't locate any of your previous contacts with the e-mail address you used to contact us here. In case you received any other confirmation number from AVG for refund request, please let me know.
You have been charged 1428.00 RUB for AVG TuneUp Unlimited device subscription as auto-renewal service was enabled for its trial order. We can assure you that we have not processed any unauthorized payments from your card or account. We sent you an email notification 10 days prior to the expiry date to let you know in advance about the renewal process.
Do you still wish to receive a refund for this renewal?