НЕ могу активировать продукт

Hello, greetings from AVG.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We regret the inconvenience caused.
We'd request you to restart the PC and try the activation.
If the issue persists, please connect to a different network (mobile hotspot if it is a laptop) and try the activation.

Добрый день! Не могу активировать лицензию на ноутбук пишет подключите интернет. С интернетом все хорошо. Пробовала переустанавливать программу не помогает. Прошу решить вопрос.

Hello, greetings from AVG.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We regret the inconvenience caused.
We'd request you to restart the PC and try the activation.
If the issue persists, please connect to a different network (mobile hotspot if it is a laptop) and try the activation.