Возврат средств

я запросил возврат денежных средств. прошло 11 дней а ваша компания обещает срок 5-7 дней.
почему задерживаете

Hi Sergey,

The support through this channel is provided in English.
We have sent you an email and informed the status of your refund.
Please revert to our email for further assistance.
Thank you.

Hi Sergey,

The support through this channel is provided in English.
We have sent you an email and informed the status of your refund.
Please revert to our email for further assistance.
Thank you.