接続」メニューのあるところがわかりません

General discussion
5

Hello Juan,

Sorry, but we don't speak Japanese. Please visit https://support.avg.com/ for more help or respond back in English.

1
AVGを購入した小田嶋敏夫です
AVG をお選びいただき、ありがとうございます！
こんにちは。 小田嶋 敏夫,

ご注文の詳細情報は次のとおりです。ご注文の検討とサブスクリプションの管理は、AVG MyAccount にアクセスしてください。
 
ご注文番号
11491755172		ご注文日
2017/12/19
 
製品名 税込みの料金
 AVG Secure VPN
2 年間ライセンス、コンピュータ 1 台
2 年毎に請求		￥6,080
					<table border="0" cellpadding="0" cellspacing="0" style="color: rgb(0, 0, 0); width: 100%;"><tbody><tr><td align="left" colspan="1" rowspan="1" valign="top" style="">
								<table border="0" cellpadding="0" cellspacing="0" style="color: rgb(0, 0, 0); width: 100%;"><tbody><tr><td align="right" colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47"> </font></font></td><td colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47"> </font></font></td><td align="center" colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47"> </font></font></td><td align="center" colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47"> </font></font></td></tr><tr><td align="right" colspan="3" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">小計:  </font></font></b></td><td align="right" colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47">￥5,630</font></font></td></tr><tr><td align="right" colspan="3" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">割引:  </font></font></b></td><td align="right" colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47">￥0</font></font></td></tr><tr><td align="right" colspan="3" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">税額:  </font></font></b></td><td align="right" colspan="1" rowspan="1" style=""><font face="Arial"><font color="#4e4a47">￥450</font></font></td></tr><tr><td align="right" colspan="3" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">合計:  </font></font></b></td><td align="right" colspan="1" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">￥6,080</font></font></b></td></tr></tbody></table>
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					<table border="0" cellpadding="5" cellspacing="0" style="color: rgb(0, 0, 0); width: 100%;"><tbody><tr><td align="center" colspan="2" rowspan="1" style=""><font face="Arial"><font color="#4e4a47"> </font></font></td></tr><tr><td align="left" colspan="1" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">請求先住所</font></font></b></td><td align="left" colspan="1" rowspan="1" style=""><b><font face="Arial"><font color="#4e4a47">支払情報</font></font></b></td></tr><tr><td align="left" colspan="1" rowspan="1" valign="top" style=""><font face="Arial"><font color="#818387"><font>小田嶋 敏夫<br>									.<br>									. 101-0021<br>									日本</font></font></font><br>									<a style="" target="_blank"><font face="Arial"><font color="#00afd0"><font>oda-dent@xa2.so-net.ne.jp</font></font></font></a></td><td align="left" colspan="1" rowspan="1" valign="top" style=""><font face="Arial"><font color="#818387">クレジットカード請求書で <b>DRI*AVG Technologies</b> という記載事項</font></font></td></tr></tbody></table>
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		<p style=""><b><font color="#4e4a47" face="Arial">既存の AVG 製品を開いても「接続」メニューのあるところがわかりません</font></b></p>

		<p style=""><b><font color="#4e4a47" face="Arial">教えてください</font></b></p>
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4

Toshio, This Community is basically English language… Query translation…
[Japanese to English]
I do not know where the connection menu is located
Toshio Odashima who purchased AVG Thank you for choosing AVG! Hello. Toshio Odashima, The detailed information on your order is as follows. For consideration of ordering and management of subscriptions, please visit AVG MyAccount. Your order number (order number removed) Order date 2017/12/19   Product name Tax included rate  AVG Secure VPN 2 years license, 1 computer Claim every 2 years ¥ 6,080  In case Sub total: ¥ 5,630 Discount: ¥ 0 Tax amount: ¥ 450 Total: ¥ 6,080  Billing address payment information Toshio Odashima . . 101-0021 Japan (email address removed) Credit card statement with DRI * AVG Technologies Even if you open an existing AVG product, I do not know where the "connection" menu is located
AVG Guru

3

Hello 敏夫,

From the translation provided by Alan, we understand that you have purchased AVG Secure VPN but couldn't find "connect" option to activate the subscription.
We will assist you further in getting the subscription activated.
Please let us know whether you have AVG Antivirus free or AVG Internet Security installed on your PC?

2

Hello Juan,

Sorry, but we don't speak Japanese. Please visit https://support.avg.com/ for more help or respond back in English.