Hello Petya,
Sorry for not replying in your language. We do provide support only in English. Please visit https://support.avg.com for more help or respond back in English.
телефон потерял, пытаюсь его отследить, но из-за того что AVG Anti-Theft не включен я не могу, а через личный кабинет не получается включить
Hello Petya,
Sorry for not replying in your language. We do provide support only in English. Please visit https://support.avg.com for more help or respond back in English.
Petya, This Community is basically only English language… Query translation…
[Russian to English]
cannot find device
I lost the phone, try to track it, but because I cannot activate AVG Anti-Theft, I cannot turn it on through my private office
AVG Guru
Hi Petya,
I understand that you lost your mobile phone. I will surely help you to locate and lock the device using the Anti-theft feature.
I apologize for replying in English. We provide support in English only. Please be informed that, if you want to track the mobile device, the device should already be registered under Anti-theft services.
Please follow the below steps to track the device using the Anti-theft website:
- Login to my.avg.com using AVG MyAccount.
- Now, you can select the device which you want to know the information.
- You can use the lock, locate and wipe option through AVG Anti-theft website.
Please follow the steps below to track the device by SMS commands using the steps below:
- Open Antivirus
- Tap on drawer on top-left
- Select Anti-Theft
- Check for SMS commands
- Select command to be sent
- Enter target phone number and PIN created on the lost device to retrieve data.
SMS commands are listed below:
- To sound an alarm – AVGShout
- To locate the device - AVGlocate
- To lock the device - AVGlock
- To wipe the device - AVGWipe
For example, if your Anti-Theft password is 1234, you could borrow a friend’s phone and text “AVGlock 1234” (without quotes) to your lost phone in order to remotely lock the phone and prevent others from using it. (Note: We strongly recommend using a safer password than 1234!).
Hope this will help you. Let me know if you experience any difficulties.