Почему деньги списаны без моего ведома за подписку

Hello Elizabeth,
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11 июля , без моего ведома было списано 600 руб с карты. я не давала никому такого права, не подтверждала платеж. не планировала продлять подписку. пришел ключ к этому продукту. . AVG Password Protection. он мне не нужен. Я расцениваю это как мошенничество. получается, что кто хочет, тот и платит с карты? Как я могу вернуть деньги и отменить все подписки?

Hello Elizabeth,
Support through this channel is currently available in English only.  Please use a translator (for example, http://translate.google.com/) to read our reply.
Thank you for reaching AVG Support Community.
I'll certainly check and help you with this.
We acknowledge your refund request.
Since you wish to get a refund, It isn't recommended to share account/order, personal info over this public post. I've sent you an email regards to your refund request, please check for the email and revert to us.
Thank you for your understanding.