Hello Sergey,
We provide support in English, you can use the Google translator [https://translate.google.com/] to translate the below content in your language.
You have subscribed to AVG TuneUp (60-day Trial) on 2019-08-13. It seems you have purchased AVG Tuneup from our reseller/distributor recently. Are you trying to get refund for this product? Please contact the place from where you have purchased it to get refund.
Thank you for writing back to us in English, Sergey.
Upon checking your account, we're unable to locate the charge (1,428 rubles). As the provided screenshot is not in English, we find it hard to know the content in the email. Would you be so kind to translate it for us?
Also, we've sent you an email requesting few info to locate the charges. Please revert to us via email to proceed further.
Автоматически списали оплату за avg performance в размере 1428 руб без моего согласия и без направления информации на электронную почту. как это расценивать и как вернуть деньги с учетом что ни номера заказа, ни вообще какой-либо информации нет??
the bank replied that transfers of 950 rubles and 1428 rubles awaiting confirmation on your part. transfer can go up to 3 days. I ask you, upon receipt of this transfer, to return to me 1,428 rubles and not to make more write-offs without notice.
Yes, today I purchased from you a license for 1 year (950 rubles). But this morning, money (1,428 rubles) was written off my card for subscribing to AWG performance PRO. I don’t even know what this product is. I did not receive any information about this order in the mail. I ask you to return these funds.
Thank you for writing back to us in English, Sergey.
Upon checking your account, we're unable to locate the charge (1,428 rubles). As the provided screenshot is not in English, we find it hard to know the content in the email. Would you be so kind to translate it for us?
Also, we've sent you an email requesting few info to locate the charges. Please revert to us via email to proceed further.
Hello Sergey,
We have located your order under different email address. We have sent you an email requesting more info, please check and revert us to assist you further.
Sure, Sergey.
Please let us know here when the funds are cleared by your bank.
I can used mails: [email address removed] or inter-[email address removed]
My main mail is [email address removed]
Can you return me 1428 rub because i do not want to pay by AWG PERFORMANCE PRO
i wait your answer
The funds had cleared by the bank. We wait confirmation from you
i found my mail. number of order [order no removed]
paid funds maybe return to my card?
Thank you I will unsubscribe you on a refund.
What the second mail? [email address removed]
Thank you for translating the text for us.
Unfortunately, we are still unable to find the details of this order in our database. We've already sent an email asking more details which will help us locat your order. Could you confirm those additional details in a reply?
Awaiting your email response to resolve this matter quickly.
Hello Sergey,
We provide support in English, you can use the Google translator [https://translate.google.com/] to translate the below content in your language.
You have subscribed to AVG TuneUp (60-day Trial) on 2019-08-13. It seems you have purchased AVG Tuneup from our reseller/distributor recently. Are you trying to get refund for this product? Please contact the place from where you have purchased it to get refund.
Money had returned. Thank you very much
I found that the status of the payment at the bank is awaiting confirmation. therefore, you do not see this operation. I will contact the bank to cancel the operation. The unpleasant situation is that you are automatically requested to be debited without notifying the client, who then has to deal with this transfer in the bank
Yes, Sergey.
The amount will be returned to your account. Your product is registered under the email address: inter*@mail.ru.