Возврат средств

Мне необходимо сделать возврат денежных средств на автоматическое продление лицензии.

Hello,

AVG support is available only in English.

On checking your account, we could see that you have been charged for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 2019.3.3.

Do you wish to proceed with the refund?

Здравствуйте как мне вернуть денежные средства которые списали без моего ведома была 30 дневная бесплатная подписка на AVG TuneUp  номер не доступен на возврат и как отписатся

Мне необходимо сделать возврат денежных средств на автоматическое продление лицензии.
You are most welcome, Ольга. 

​​​​​​​Thank you! Have a great day! 

Хорошо спасибо 

Thank you for confirming, Ольга. 

We have initiated refund for your renewed AVG TuneUp. 

Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.

If you have not received the separate email, please check your junk or spam mail filters.

Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.

Generally, it should not take more than 7 business days.